Raymond James
As Raymond James prepared to relocate into a new office, it was clear they wanted to refresh the workplace while maximizing the value of furniture investments made six years earlier.
Six Years of Partnership: Helping Raymond James Adapt, Grow, and Maximize Their Investment
Industry: Financial Services
Size: 7,500 sq. ft.
Location: Kelowna, BC
Partnership Timeline: 2019-2025
The Beginning of the Relationship
The partnership between HUB Office Furniture and Raymond James began in 2019 through a simple introduction.
Shortly after HUB was established, owner Jo King personally visited the Raymond James office with a HUB information package and introductory flyer, taking the opportunity to introduce herself, the company, and HUB's approach to customer service. That initial outreach led to a conversation, which ultimately led to HUB being invited to develop a furniture proposal for the office.
What started as a new business introduction quickly evolved into a long-term relationship built on trust, responsiveness, and ongoing support.
The Challenge
In 2019, Raymond James required furniture solutions that would create a professional and functional workplace for employees while supporting the firm's long-term growth plans.
Over the six years that followed, the organization experienced staff changes, team growth, and evolving workplace needs that required ongoing adjustments to the workspace.
When plans were finalized for a move into a new office in 2025, Raymond James faced a unique challenge: how to create a refreshed, contemporary environment while maximizing the value of furniture investments that had continued to perform exceptionally well since their original installation.
The Solution
Following the initial installation in 2019, HUB remained actively involved in supporting Raymond James as workplace requirements changed.
Over the years, the firm regularly relied on HUB for:
Workstation reconfigurations
Team moves and departmental adjustments
Additional furniture requirements
Workspace planning and change management support
Consultation regarding future growth and workplace evolution
Rather than being involved only during major projects, HUB maintained a high-touch relationship with management and staff, helping navigate workplace changes as they occurred and ensuring furniture solutions continued to meet the organization's needs.
When the 2025 office move was planned, HUB worked closely with management, and the contracted design firm, to evaluate existing assets and identify opportunities for cost savings
Maximizing the Existing Investment
One of the most notable aspects of the project was the condition of the original furniture installed six years earlier.
The workstations and desk bases remained in excellent condition and were still of sufficient quality to be incorporated into a brand-new office environment. Rather than replacing furniture unnecessarily, HUB recommended retaining the existing desk bases and integrating them into the new workplace design.
To align with the updated aesthetic of the new office, HUB supplied new work surfaces and complementary furniture pieces that blended seamlessly with the existing products while supporting the firm's refreshed colour palette and design vision.
This approach allowed Raymond James to achieve a completely updated look while significantly reducing replacement costs and extending the life of its previous investment.
What Set HUB Apart
Over more than six years, HUB became a trusted workplace partner through:
Consistent, responsive service.
Ongoing support long after the original project was completed.
Regular workspace reconfigurations and furniture planning.
High-touch communication with management teams.
Support through organizational and staff changes.
Practical recommendations focused on value rather than replacement.
Creative solutions that balanced aesthetics, function, and budget.
The Results
Supported Raymond James through multiple workplace evolutions from 2019 to 2025.
Provided ongoing reconfiguration and workplace planning services over six years.
Successfully furnished and supported the firm's original office and subsequent workplace transitions.
Reused existing workstation infrastructure during the 2025 office relocation.
Reduced project costs by retaining quality furniture assets and selectively upgrading components.
Updated the workplace aesthetic through new finishes, surfaces, and complementary furniture.
Extended the lifespan of the client's original furniture investment.
Strengthened a trusted partnership built on service, responsiveness, and long-term support.
What Raymond James Had to Say
“I’ve had the pleasure of working with HUB on two separate furniture updates at Raymond James Ltd., and I can confidently recommend their team and services. From the beginning, HUB collaborated closely with us to identify furniture solutions that were not only functional but also professional and stylish, with thoughtful design elements that kept the space feeling fresh. Their team was a joy to work with—responsive, attentive, and proactive in accommodating our specific needs. They consistently followed up and kept us informed throughout the entire process. I highly recommend HUB for any organization looking for a reliable, design-savvy partner in workplace furnishings.”
Assistant Branch Administrator, Raymond James Ltd.
Client Impact
The Raymond James project demonstrates how thoughtful workplace planning can generate value far beyond the initial furniture purchase.
Through years of ongoing support, HUB developed a deep understanding of the firm's people, workplace culture, and operational needs. This knowledge allowed HUB to guide management through staff changes, workplace reconfigurations, and ultimately the transition into a new office in 2025.
By recommending reuse where it made sense and investing only where needed, HUB helped Raymond James achieve a refreshed workplace while maximizing return on investment and minimizing unnecessary costs.
Key Takeaway
The best furniture investments are the ones that continue delivering value years after installation.
What began with a simple introduction in 2019 evolved into a six-year partnership built on trust, responsiveness, and practical problem-solving. Through ongoing support, workplace reconfigurations, and a cost-conscious approach to the 2025 office relocation, HUB helped Raymond James create a refreshed new workplace while proving that quality furniture, supported by strong relationships, can continue to perform for years to come.